Information about invoices and debts older than 48h

If a parking session remains unpaid after the 48-hour online window, it becomes an outstanding debt. This can happen to any vehicle that is not actively linked to a Friida account with automatic payments enabled.

Here is what you need to know about the debt recovery process:

1. The Payment Notice & Outstanding Page

When the 48-hour period expires, an invoice with an additional service fee is generated. You will receive a payment notice via email.

• The email contains a secure link that directs you to your Outstanding Payments page.
• On this page, you will see a table listing your overdue session(s) and an active Pay button to settle the balance.

2. Grouped Debts (Multiple Sessions)

If you have ignored unpaid sessions over a period of time (e.g., two sessions in May, four in June) or parked at different Friida locations without paying, the system will group these debts together.

• You will not be able to pay for these sessions individually.
• They are consolidated into a single "batch," and the Pay button will process the total combined amount for all listed sessions.

3. Debt Collection Stage (Inactive Payments)

If an outstanding debt is ignored for an extended period, the claim is officially transferred to an external debt collection agency. When this happens, your Outstanding Payments page will change:

• Inactive Button: The "Pay" button next to your table will become disabled. You can no longer pay EuroPark directly for these sessions.
• Notification Banner: A prominent banner will appear on the page indicating that the debt has been transferred.
• Next Steps: You must follow the instructions provided in the banner and contact the debt collection agency directly to settle your balance.

❓ Disputing a Session

If you check your Outstanding Payments page and believe a session was recorded by mistake, please do not ignore it. Contact EuroPark Customer Support immediately to dispute the charge. If the dispute is resolved in your favor, the incorrect session will be removed from your debt table.