FAQ

If the entry screen showed a red "Recognition failed" message, you must manually register your session using the on-site kiosk or the Friida website. If the camera failed to read your plate upon exit, your session will automatically close at 00:00 (midnight). Please check the portal within 48 hours to pay your fee.

See also:

• How to Check Your Parking Status
• Understanding Entry & Exit Screens

Tip: Keep your license plate clean to avoid mistakes

Don't worry! You have a 48-hour window after leaving to pay your parking fee online without any extra charges. Simply go to the Friida homepage, enter your license plate, and complete the payment.

See also:

• Paying for a Session Online (Within 48h)
• Payment Options Overview

If you search your plate and see no active sessions, it usually means one of three things:

• your fee was already paid automatically at the exit / you paid manually. 
• you entered the wrong license plate number - If you realize you entered the wrong license plate number after making a payment, please contact EuroPark Customer Support as soon as possible: + 372 661 0223 Mon-Fri 9-17 /europark@europark.ee. Your actual parking session will remain unpaid in the system until corrected. Please provide proof of payment (e.g., bank statement or receipt) so our team can transfer the payment to the correct vehicle.
• more than 48 hours have passed (in which case an invoice has been generated).

See also:

• Information About Invoices and Debts Older Than 48h

If you stopped your session via the website or paid at the kiosk, you have a 15-minute grace period to drive out. If you stay longer than 15 minutes, the system will automatically extend your parking, and additional charges will apply.

See also:

• Managing Your Session Manually (Start & Stop)

If you try to log in using Smart ID and receive an error message, it most likely means your Estonian Personal ID code is not linked to your Friida account.

Solution: This is completely normal if you skipped this step during registration or if you do not have an Estonian ID. Please switch to the Traditional Login and enter your email and password instead. Once logged in, you can update your profile and add your ID code if you wish to use Smart ID in the future.

See also:

• Account Registration & Login

As the active driver, you are always personally responsible for paying the parking fee for the duration of your visit.parking. However, in case you use car sharing service, please refer to your rental contract and parking policy. It may happen, that your car sharing provider covers the parking fee for your visit at Friida parking zone for you already!

• Important: Friida parking facilities do not have designated drop-off zones for carsharing. You cannot end your rental session and simply leave the car inside the parking lot; you must drive the vehicle out when you are done.

• Unpaid Fees: If you leave the parking lot and fail to pay the fee within the 48-hour online window, the invoice will be automatically sent to the carsharing company. They will identify you as the driver during that specific timeframe and forward the charges to you, typically adding their own administrative penalty on top of the parking debt.

You must remove the sold vehicle from your Friida profile immediately. If the vehicle remains linked to your account with active automatic payments, you will be charged for the new owner's parking sessions. EuroPark cannot retroactively refund these charges.

See also:

• Managing Vehicles & Payment Cards

Yes, our LPR (License Plate Recognition) cameras are designed to read international plates. However, due to different font sizes and formats, the recognition might occasionally fail. If you see a red error screen upon entry, simply register your foreign plate manually via the kiosk or the website.

See also:

• Managing Your Session Manually (Start&Stop)

If you have exited the parking lot but received a notification that your automatic payment failed (or your session still appears as "unpaid" in the portal), it is usually due to an issue with your linked bank card. Common reasons include:

• Expired Card: Your card’s validity has ended.

• Insufficient Funds: There isn't enough balance to cover the fee.

• Bank Restrictions: Your bank may have temporarily blocked the transaction or requires additional security verification.

• Action Required: Please log into your Friida account, navigate to the payment settings, and update your card details. Remember to manually settle any pending sessions on the homepage to avoid additional service fees or invoices. Payment system update — May 2026: If your saved card is missing, please re-enter it — we didn't transfer card details for security reasons. 

If the system rejects your card during setup, please verify the following:

• Internet Payments: Ensure that "online purchases" or "e-commerce transactions" are enabled for your card in your bank's mobile app or self-service.

• 3D Secure Verification: Most banks require a quick security confirmation (such as via Smart-ID, a PIN calculator, or your bank's app) to link a card. Make sure you complete this verification step.

• Card Type: Ensure your card is a supported credit or debit card. If the issue persists, try a different card or contact your bank’s customer support.