FAQ

If the entry screen showed a red "Recognition failed" message, you must manually register your session using the on-site kiosk or the Friida website. If the camera failed to read your plate upon exit, your session will automatically close at 00:00 (midnight). Please check the portal within 48 hours to pay your fee.

Tip: Keep your license plate clean to avoid mistakes

Don't worry! You have a 48-hour window after leaving to pay your parking fee online without any extra charges. Simply go to the Friida homepage, enter your license plate, and complete the payment.

If you search your plate and see no active sessions, it usually means one of three things:

• your fee was already paid automatically at the exit / you paid manually. 
• you entered the wrong license plate number.
• more than 48 hours have passed (in which case an invoice has been generated).

If you stopped your session via the website or paid at the kiosk, you have a 15-minute grace period to drive out. If you stay longer than 15 minutes, the system will automatically extend your parking, and additional charges will apply.

If you try to log in using Smart ID and receive an error message, it most likely means your Estonian Personal ID code is not linked to your Friida account.

Solution: This is completely normal if you skipped this step during registration or if you do not have an Estonian ID. Please switch to the Traditional Login and enter your email and password instead. Once logged in, you can update your profile and add your ID code if you wish to use Smart ID in the future.

As the active driver, you are personally responsible for paying the parking fee for the duration of your visit.

• Important: Friida parking facilities do not have designated drop-off zones for carsharing. You cannot end your rental session and simply leave the car inside the parking lot; you must drive the vehicle out when you are done.

• Unpaid Fees: If you leave the parking lot and fail to pay the fee within the 48-hour online window, the invoice will be automatically sent to the carsharing company. They will identify you as the driver during that specific timeframe and forward the charges to you, typically adding their own administrative penalty on top of the parking debt.

You must remove the sold vehicle from your Friida profile immediately. If the vehicle remains linked to your account with active automatic payments, you will be charged for the new owner's parking sessions. EuroPark cannot retroactively refund these charges.

Yes, our LPR (License Plate Recognition) cameras are designed to read international plates. However, due to different font sizes and formats, the recognition might occasionally fail. If you see a red error screen upon entry, simply register your foreign plate manually via the kiosk or the website.