FAQ
My plate wasn't recognized at entry/exit
If the entry screen showed a red "Recognition failed" message, you must manually register your session using the on-site kiosk or the Friida website. If the camera failed to read your plate upon exit, your session will automatically close at 00:00 (midnight). Please check the portal within 48 hours to pay your fee.
Tip: Keep your license plate clean to avoid mistakes
I left the parking and forgot to pay
Don't worry! You have a 48-hour window after leaving to pay your parking fee online without any extra charges. Simply go to the Friida homepage, enter your license plate, and complete the payment.
I can’t see my unpaid parking in the portal
If you search your plate and see no active sessions, it usually means one of three things:
- your fee was already paid automatically at the exit / you paid manually.
- you entered the wrong license plate number.
- more than 48 hours have passed (in which case an invoice has been generated).
What happens if I park longer than I have paid for?
If you stopped your session via the website or paid at the kiosk, you have a 15-minute grace period to drive out. If you stay longer than 15 minutes, the system will automatically extend your parking, and additional charges will apply.